MEDICAL RECORDS
 

You have the right, under the Data Protection Act 1998 and Access to Health Records Act 1991, to examine your medical records written after November 1991.  Your doctor can, however, without informing you, withdraw material that he or she believes would cause serious harm to your physical or mental health.  You can ask your doctor or receptionist to see your notes.  You may be asked to put your request in writing after which the records have to be made available within 21 days.  In certain circumstances there may be a charge (currently up to £10.00) for accessing your records – check with your doctor or doctors’ receptionist about this and any charges that may be made.

You also have the right to see your child’s medical records (up to age 16).

 
NHS DIRECT

24-hour confidential NHS Helpline for worrying health problems.  The nurse or helpline operator will have details of health information services, late night pharmacists and out of hours dentists in your area.  Tel: 0845 4647

 
OTHER USEFUL CONTACTS

This is a self-help group for parents of children with special needs.

COMPLAINTS AGAINST HEALTH SERVICES

If you have any concerns or complaints about the Health Services you should contact the Health Trust concerned and ask for a copy of their complaints procedure. They may also be able to put you into contact with someone who deals with complaints. You can also contact the Mencap Centre for advice or your local Citizen Advice Bureau.